Refund policy
Last updated 15 September 2026
Every paid plan starts with a 7-day free trial, so you can try the full App before you spend anything. On top of that, here's how refunds work if something still goes wrong after you subscribe.
14-day money-back guarantee
If you're not happy in the first 14 days after your first payment (monthly or yearly), email coach@pitchside3d.com and we'll refund it in full, no questions asked.
Renewals
Renewal charges (your second month or second year onward) are not automatically refunded, since you can cancel at any time before a renewal to avoid the next one. If a renewal charged after you'd already cancelled, or charged in error, tell us and we'll put it right.
How to ask for one
Two ways:
- Email coach@pitchside3d.com with the email address your account uses.
- Or use the "Get help" link on the payment receipt Paddle emailed you, since Paddle processes the payment and the refund on our behalf as merchant of record.
Approved refunds go back to your original payment method and usually show up within a few business days, depending on your bank or card provider.
Cancelling vs refunding
Cancelling ("Manage billing" in the App) just stops future renewals — it doesn't refund what you've already paid, but you keep Pro access until that period ends. See our terms of service for the full subscription terms.